Case Study 2: ERP Implementation and Talent Augmentation for a Private Healthcare Group in the GCC

Enabled a private healthcare group across KSA and UAE to implement Workday HCM with bilingual training, staffing support, and compliance-ready payroll localization.

Background

The client is a multi-location private healthcare group operating across Saudi Arabia and the UAE. With over 1,800 medical and administrative staff, the group had experienced significant growth in recent years and was looking to replace its fragmented HR systems with a unified, cloud-based ERP solution.

After selecting Workday HCM, the client needed experienced functional consultants to configure core modules and handle post-implementation optimization. However, their internal team lacked Workday expertise and faced strict timelines tied to labor law compliance, residency renewals, and regional workforce management.

Industry:
Healthcare & Hospitals
Location:
Kingdom of Saudi Arabia, UAE
Services Used :
No items found.

Solutions:

Wolken Connect Networks was retained to deliver a hybrid solution combining certified Workday consulting, compliance configuration, and ERP staffing across two locations.

Service 1: ERP Consulting & Implementation

  • Deployed Workday-certified functional consultants specializing in Core HCM, Time Off, and Absence modules
  • Configured organizational structure, approval chains, and worker types to align with dual-country compliance needs
  • Designed leave types, rotational shift tracking, and localized employee lifecycle workflows for KSA and UAE labor codes

Service 2: GCC Payroll & Localization

  • Localized absence types, probation rules, and benefits eligibility for different job classes
  • Advised on payslip structuring for Arabic output (KSA) and English-Arabic hybrid (UAE)
  • Supported GOSI and end-of-service configuration workshops in alignment with KSA labor policies

Service 3: ERP Talent & Staff Augmentation

  • Placed 2 certified consultants remotely for 4 months with part-time onsite deployment
  • Supplied an Arabic-speaking Workday trainer for onboarding and leave request workflows
  • Provided bilingual training documentation and post-go-live support

💬 In Their Words:

“Wolken Connect understood the complexity of rolling out Workday across two countries and truly delivered. Their team worked closely with our HR and payroll staff, and the bilingual support made adoption much smoother than expected.”
HR Operations Lead, Healthcare Group, GCC

Case Study 1: ERP Testing and GCC Payroll Localization for a UAE-Based Public Service Entity
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