The client is a mid-sized professional services firm with operations in UAE, Bahrain, and KSA. In addition to consultancy services, the company manages B2B distribution of technical equipment and IT infrastructure across the GCC. With approximately 200 employees and multiple revenue streams, the client selected Microsoft Dynamics 365 to unify their HR and finance operations. Despite initial implementation support from a vendor, the system lacked localized payroll support, and several key third-party apps — including a CRM, payroll system, and legacy HR platform — remained disconnected. The internal IT team required ongoing help to stabilize the system and configure custom workflows tailored to the business’s hybrid nature.
Wolken Connect Networks stepped in to deliver a flexible Managed ERP Services (AMS) model alongside critical integration and customization support.
“Wolken Connect gave us exactly what we needed: not just fixes, but structure. Their ERP support model is fast, dependable, and tailored to our scale — not oversized or overbilled like bigger firms.”
— Operations Director, Mid-Sized SME, UAE
