Case Study 1: ERP Testing and GCC Payroll Localization for a UAE-Based Public Service Entity

Client Background:

The client is a UAE-based public service organization operating under a quasi-governmental model. It provides administrative and operational support across multiple emirates, with more than 2,500 employees under its payroll. The entity had recently transitioned to Workday HCM and Payroll to modernize its HR processes and gain better visibility over workforce-related data. While the Workday implementation was technically complete, the system had not been fully aligned with UAE-specific labor regulations, nor thoroughly tested for audit readiness.

The client’s internal ERP team had limited capacity to manage localization, testing documentation, and payroll compliance on their own — and was preparing for an internal performance and risk audit.

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Industry:

Public Sector (Quasi-Governmental / Non-Ministerial)

Location:

Multi- Emirates, United Arab Emirates 🇦🇪

Services Used :

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‍Solutions

Wolken Connect Networks was brought in as a strategic ERP compliance and testing partner to fill critical post-implementation gaps and prepare the system for internal audit and localized usage.

✅ Service 1: ERP Testing & Compliance Readiness

Conducted a full ERP health check and reviewed testing coverage across modules
Designed 120+ functional test cases for payroll, leave, time tracking, hiring, and employee separation scenarios
Developed and executed a UAT testing cycle with audit-traceable logs
Reviewed security configuration and conducted SoD matrix analysis
Provided a compliance testing checklist aligned with UAE labor regulations

✅ Service 2: GCC Payroll & Regional Localization

Implemented UAE-specific leave types, gratuity rules, and calendar configurations
Configured Arabic payslips and reports using Workday’s localization tools
Enabled automated WPS file generation for direct submission to UAE banks
Updated wage elements to account for housing allowance, shift bonuses, and overtime for semi-government roles

✅ Service 3: ERP Advisory & Optimization

Delivered training workshops for the internal HR and payroll teams on localized configurations
Developed a role-based access control (RBAC) model and restricted critical functions to eliminate audit risks
Advised on payroll audit documentation practices, including digital approvals, logs, and reporting format

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In Their Words

“Wolken Connect quickly understood our operational structure and regional obligations. Their team brought clarity to our testing and localization gaps and ensured we were fully audit-ready. The bilingual documentation was especially appreciated by our field teams.”— ERP Systems Manager, UAE Public Entity