Case Study 5: Managed Services – Healthcare (Oman)

Wolken Connect provided 24/7 Application Managed Services (AMS) for a hospital group in Oman, ensuring SLA-driven ERP support, cost-effective maintenance, and zero downtime patching.

The Challenge

A leading private healthcare group in Oman was struggling to maintain stability across its Oracle ERP system. The hospital operated multiple branches with centralized procurement and finance, but lacked internal IT bandwidth to handle patching, user support, and system performance issues.

Key challenges included:

Long ticket resolution cycles
Unpatched vulnerabilities and outdated versions
Manual follow-ups on finance and procurement errors
Risk of operational downtime due to system neglect

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Industry:

Healthcare & Life Sciences

Location:

Oman

Services Used :

ERP Implementation

IT Consultancy

Managed Services

No items found.

The Solution

Wolken Connect deployed a dedicated AMS support team covering:

Oracle ERP modules (Finance, Procurement, HR)
SLA-based incident and change management (L1–L3)
Quarterly patch management and version upgrades
Centralized ticket triaging + weekly status reporting
Knowledge base and user enablement sessions for internal staff

Support was provided in hybrid mode (on-call + remote), with escalation protocols aligned to hospital urgency levels.

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In Their Words

“Wolken Connect gave us a fully dependable ERP support structure. Their team became an extension of ours and handled every challenge with discipline and care — even during emergency timelines.”
– IT Infrastructure Head, Healthcare Group – Oman

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